Property Claims Customer Satisfaction
The “2013 Property Claims Satisfaction Study,” published by J.D. Power and Associates, is based on more than 5,500 responses from homeowners insurance customers who filed a property claim between May 2011 and January 2013. The following insurance companies ranked highest in property claims satisfaction. Based on a 1,000-point scale here’s how they stacked up:
Customer Service Index Ranking
| Amica Mutual | 907 |
| CHUBB | 902 |
| USAA* | 904 |
| Encompass | 867 |
| COUNTRY | 859 |
| The Hartford | 858 |
| Nationwide | 858 |
| Erie Insurance | 856 |
| Automobile Club of Southern California (AAA) | 853 |
| MetLife | 853 |
| Auto-Owners Insurance | 849 |
| American Family | 844 |
| Liberty Mutual | 839 |
| Allstate | 838 |
| Travelers | 834 |
| State Farm | 832 |
| Farmers | 825 |
| AAA NCNU Insurance Exchange (Formerly CSAA) | 819 |
| Safeco | 817 |
| Industry Average | 832 |
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings. Included in the study but not ranked due to small sample size are: Alfa Insurance; Cincinnati Insurance; Fireman’s Fund; The Hanover; and Shelter.