Erie Insurance Building a New Claims Training Facility

Beginning this summer, Erie Insurance will begin development of several properties around its home office, including building a state-of-the-art technical learning center and revitalizing the Pennsylvania National Guard Armory and C.F. Adams buildings.

Development plans call for:

Construction on all of the buildings will begin at different times throughout 2013 and end in 2014.

“For years, we’ve outsourced our annual claims training to third-party vendors and each one has a different style when it comes to claims adjusting,” explained Chip Dufala, executive vice president, Services at Erie Insurance. “By building a dedicated training space in downtown Erie, we can keep the learning in house and ensure a consistent delivery of ERIE’s claims curriculum and customer service.”

“Erie Insurance has a rich history including a number of historical artifacts we would like to display which illustrate our evolution as the only Erie-based business listed on the FORTUNE 500. By context, they also tell the story of this community,” explained chairman of the board Tom Hagen. “Our work to simultaneously preserve and further develop the neighborhood around our Home Office shows that companies can provide for the needs of a modern business while respecting and honoring the history of a community.”

The Armory is on the National Register of Historic Places, and ERIE has applied for the C.F. Adams building to be placed on the Register. Both will be renovated according to historic preservation guidelines.

The training facility will be LEED certified, an internationally recognized green certification system that verifies a building was designed and built to improve efficiency, including energy and water efficiency, CO² emissions, and improved indoor environmental quality.

“Throughout our planning process, we’ve taken the surrounding neighborhood into consideration and given careful thought to how our efforts impact those around us,” said Dufala. “We’re redeveloping historical landmarks where possible, which enables us to maintain the rich history of this region and incorporate it with the needs of a contemporary business. At the same time, we’re creating an environment for and providing essential tools to our employees and agents that support their efforts to deliver exceptional service to customers.”

Source: Erie Insurance