Lloyd’s Names Lang to Replace Chaplin as Head of Claims

Lloyd’s has appointed David Lang, former chairman of the market’s Claims Service Review Board, as the new head of claims. He replaces Kent Chaplin who is moving to Singapore to become the new head of Lloyd’s Asia Pacific operations (see previous article).

Lang joins Lloyd’s from Ernst & Young where he was a director within the insurance sector. Prior to that he held a number of executive positions at QBE where he was the managing director of the Lloyd’s division from 2004-2007 and the European operations director from 2007-2008.

Lloyd’s Director of Performance Management, Tom Bolt expressed his confidence in Lang’s ability, and indicated that he would “continue to build on the superb work that has been carried out by Kent Chaplin, the market and his team in developing and steering Lloyd’s claims strategy to date. David brings a blend of skills, market knowledge and experience that will help us to continue to shape and deliver our Claims Transformation work which is one of the Corporation’s key strategic priorities.”

Lang indicated that he is eager to work with Bolt and the “Lloyd’s claims team and the market. The emphasis placed on claims in Lloyd’s strategic plans demonstrates a continued commitment to delivering a pre-eminent service to clients.”

Source: Lloyd’s of London