Agency Eyes ‘Right-To-Repair’ Rules to Aid Consumers, Shops

WASHINGTON (AP) — Americans would be freer to repair their broken cellphones, computers, videogame consoles and even tractors themselves or to use independent repair shops under changes being eyed by federal regulators that target manufacturer restrictions.

Responding to a new competition directive from the Biden White House, the Federal Trade Commission is moving toward writing new rules aimed at helping small repair businesses and saving consumers money on repair costs. The five FTC commissioners took up the so-called “right to repair” issue Wednesday.

Unavailable parts, instruction manuals and diagnostic software and tools, product design restrictions and locks on software embedded in devices have made many consumer products harder to fix and maintain, regulators and industry critics say. Do-it-yourself repairs often require specialized tools, hard-to-obtain parts and access to diagnostic software that’s guarded by manufacturers.

The restrictions have steered consumers into manufacturers’ and sellers’ repair networks or led them to replace products before the end of their useful lives, the regulators maintain. As the FTC and the Biden administration see it, that raises issues of anti-competitive conduct.

The repair restrictions often fall most heavily on minority and low-income consumers, the regulators say. An FTC report to Congress in May noted that many Black-owned small businesses make equipment repairs, and repair shops often are owned by entrepreneurs from poor communities.

For minority and low-income consumers, the repair restrictions are especially acute for cellphones, the report says. Those consumers often have cellphones but no broadband access for computers at home, increasing their dependence on the phones.

Industry critics say the coronavirus pandemic worsened the effects of repair restrictions for all consumers as computers became essential for working remotely, schooling children at home and visiting relatives on screens — while many large chain stores stopped offering on-site repairs.

Allowing consumers to make their own repairs “saves money, and it keeps electronics in use and off the scrap heap,” says Nathan Proctor, a director of U.S. Public Interest Research Group’s right-to-repair campaign. “It helps farmers keep equipment in the field and out of the dealership,” Proctor said in a recent statement. “More repair choices will protect the environment by cutting down on the amount of new electronics we make and old stuff we toss.”

Manufacturers, on the other hand, maintain that repair restrictions are needed to safeguard intellectual property, protect consumers from injuries that could result from fixing a product or using one that was improperly repaired, and guard against cybersecurity risks. Manufacturers say they could face liability or harm to their reputation if independent repair shops make faulty equipment repairs.

New right-to-repair laws and regulations “would create innumerable harms and unintended consequences for consumers and manufacturers alike, including by limiting consumer choice, impeding innovation, threatening consumers’ safety and wellbeing, (and) opening the door to counterfeits,” the National Association of Manufacturers said in a prepared statement.

Legislation to ease repair restrictions is active in about 25 states, and the European Community also is considering new right-to-repair regulations.

The repair directive was included in President Joe Biden’s sweeping executive order issued earlier this month targeting what he labeled anti-competitive practices in tech, healthcare, banking and other key parts of the economy. The order has 72 actions and recommendations that Biden said would lower prices for families, increase wages for workers and promote innovation and faster economic growth. New regulations that agencies may write to translate his policy into rules could trigger epic legal battles, however.

“Let me be clear: Capitalism without competition isn’t capitalism. It’s exploitation,” Biden said at a White House signing ceremony.

The order includes calls for banning or limiting so-called noncompete agreements to help boost wages, allowing rule changes to pave the way for hearing aids to be sold over the counter at drugstores, and banning excessive early-termination fees by internet companies. It calls on the Transportation Department to consider requiring airlines to refund fees when baggage is delayed or in-flight services aren’t provided as advertised.