Claims Business: Sedgwick, J.S. Held and CCC

Sedgwick had added automotive loss adjusting, claims administration and recall services to its product offerings.

The international claims management firm, headquartered in Memphis, Tenn., said in a press release that it offers loss adjusting, medical bill review, subrogation services, appraisals, and recall and remediation support in all 50 states. The company said it has access to a direct repair program with 2,000 “vetted” collision repair shops.

“Our clients are looking for single-provider solutions that are customizable and easy to manage; that’s why Sedgwick has focused on building out our auto solutions with this new end-to-end offering,” stated Patrick Walsh, Sedgwick president, casualty.

Sedgwick said its new auto team comprises 1,000 field appraisers and more than 300 auto liability specialists. The service will be supported by three regional auto service centers located in Dallas, Texas; Tampa, Florida; and Sun Prairie, Wisconsin.

The brand protection and recall team supports 10 of the top 12 automakers, the company said.

J.S. Held, a consulting engineering firm based in Jericho, New York, has acquired the assets of Environmental Profiles Inc., an environmental and safety consulting firm with offices in Maryland and North Carolina.

EPI offers clients expertise in toxicology, industry hygiene and safety consulting, J.S. Held said in a press release. The company provides consulting services to law firms, insurers, educational institutions and government agencies.

The EPI team includes certified industrial hygienists, certified safety professionals and a toxicologist. EPI President John W. Spencer will join the J.S. Held team, which employs 1,200 professionals around the world, the company said.

CCC Intelligent Solutions says USAA and three other insurers are now using its “touchless estimating” product, which uses artificial intelligence to produce damage estimates in seconds.

Chicago-based CCC said its CCC Estimate-STP uses photographs to produce repair estimates with “line-level detail” that includes parts, labor costs and taxes. Insurers are able to configure the estimating tool for claim eligibility thresholds and desired customer communications experiences.

CCC announced the launch of Estimate-STP in April. More recently, the company revealed that USAA and three other national carriers were using the product, which CCC leases to end users.

CCC announced Nov. 4 that Amica is also using its claims products, but not STP specifically.