Claims Business: Tenco, Choice Solutions Services and Clara Analytics

Tenco Services acquired James C. Greene Co., a “family-run” independent claims adjusting firm based in Raleigh, North Carolina.

Tenco, headquartered in Nashville, Tennessee, said in a press release that it is also a family-run business. It was founded in 1947 and offers claims administration services throughout the Southeast and in Ohio and Indiana from offices in Tennessee, Kentucky, Ohio, Georgia, North Carolina and South Carolina.

Greene Co., founded in 1932, serves clients in North Carolina and South Carolina.

The transaction was scheduled to close on Tuesday, Tenco said. The combined company will be staffed with 75 claims adjusters.

Choice Solutions Services, a national independent adjusting and third-party claim administrator, has acquired Strata Claims Management, an in-house third-party administrator based in Austin, Texas.

Choice, which is headquartered in Dallas, said in a press release that the “assumption” of Strata expands it commercial lines claims management capability and strengthens its position in the property and casualty sector. The company did not reveal any details about the transaction.

Strata previously was a third-party claims administrator for managing general agent Strata Underwriting Managers, a subsidiary of ClearView Risk Holdings.

“Strata Claims has an excellent reputation and track record of managing commercial habitational claims,” stated Choice President Mark Burnam.

Amazon had contracted with Clara Analytics to provide claims administration services for its self-insured workers’ compensation program.

Clara, based in Santa Clara, California, uses advanced machine learning to assist claims adjusters in managing claims. Amazon will implement the company’s Triage, Litigation and Treatment modules, which use generative artificial intelligence to provide insights and detect claims at risk of escalation, the company said in a press release.

Clara said the cost and severity of commercial claims has increased in the past decade because of medical cost inflation, litigation rates and a shortage of skilled claims professionals. The company said its platform enables employers to stabilize negative trends.