Six Claims Management Providers Join Forces as Claim Assist Solutions

Six independent claims shops are joining forces under a common brand name, Claim Assist Solutions, and will share a propriety claims management system.

“Coming under a common name, while maintaining existing brand identities, conveys all the capabilities we can offer across our platform,” Claim Assist Pesident Ramon Lopez stated in a press release. “Together, we service six out of the top 10 P&C insurance carriers.”

The partnership includes:

• Allcat Claims Services; headquartered in San Antonio, Texas.
• Colonial Claims; Dunedin, Florida.
• Lighthouse Claims Service; McKinney, Texas.
• Parker Loss Consultants; Midlothian, Texas.
• Prestige Claims Service; Cibolo, Texas
• QA Claims; Amarillo, Texas.

Rebecca Hirsch, communications director for Claim Assist, said Trive Capital, a Dallas-based private equity company, owns a share of each of the six claims management companies. Trive and Valelor Partners, a Houston-based investment house, bought a stake in Allcat in 2022.

She said Allcat has rebranded its proprietary claims management software as Claim Assist Technologies, which all six companies will use. Although each company will separately serve its clients, they will invest in technology together and also share “best practices” in human resource, finance and administration.

Hirsh said the management teams for each company remain in place. Together, the six companies employ 2,000 people and use the services of 17,000 independent adjusters.

Hirsch said its use of technology sets Claim Assist Solutions apart. She said the system automates claims processing, streamlines communication with policyholders and simplifies invoicing. The system integrates with common platforms used by insurers, such as Xactware, Symbility, Guidewire and Core Logic and also integrates with common communication and finance platforms such as RingCentral, QuickBooks, AWS, and Waze.

The system also distributes workload.

“And by workload distribution, I mean you can filter licensed adjusters by experience, location, and service ratings,” Hirsch said. “On the other end, an adjuster can self-identify their capacity and set limits on the number of claims they can handle per day or week. Adjusters use the technology to communicate with the customer as well.”