Cyberattack-Hit M&S Says Food Availability Improving Every Day

May 15, 2025 by

British retailer Marks & Spencer said on Thursday food volumes flowing from its distribution centers to its stores were back to normal levels after product availability was hit by last month’s cyberattack.

“In chilled areas of our stores, customers can buy what they need, while in our grocery departments stock is now arriving in a more normal delivery pattern allowing stores to catch up from earlier disruption,” it said.

Related: Marks & Spencer Says Hackers Have Stolen Some Customer Data

“Availability is therefore looking better every day.”

M&S first disclosed what it called a “cyber incident” on April 22. As systems were taken offline, product availability was impacted in stores across both clothing and home and food. On Tuesday, M&S said some personal customer information was taken in the hack.

Related: Britain to Face More Cyberattacks as AI Adoption Grows, Minister Says

M&S did not update on when online clothing orders would resume. They have been suspended since April 25.

(Reporting by Davey; editing by Paul Sandle)