Fiserv Advanced Insurance Solutions Licenses Claims Workstation to Unitrin Specialty Lines Insurance

Fiserv Advanced Insurance Solutions (AIS), a unit of Fiserv, Inc. announced that Unitrin Specialty Lines Insurance, with principal offices in Dallas, has signed a licensing agreement for the Fiserv AIS Claims Workstation.

Unitrin Specialty Lines Insurance focuses on non-standard automobile, motorcycle and personal watercraft insurance products. The company will begin using Claims Workstation this year, raising the number of client sites using the solution to 61.

Unitrin Specialty Lines Insurance began looking for a claims management system as it moved toward integrating the claims operations of two companies.

“We needed to move to a common claims processing system that met all of the existing business needs and provided the functionality necessary to be a long-term solution,” said Pete Hansen, vice president of Claims for Unitrin Specialty Lines Insurance. “We didn’t want to have to go back in two or three years and invest significant dollars or resources to enhance our processing system.”

Unitrin Specialty Lines executives identified future, key business needs and processes and then determined the functionality needed to support their vision. Based on their assessment of claims systems, they selected Claims Workstation, version 4, coupled with an imaging solution. Hansen identified Claims Workstation’s open architecture as significant to the decision. Claims Workstation allows system configuration to meet unique workflows and processes, while providing the ability to change the system in the future with limited IT involvement.

“Claims Workstation’s flexibility and open architecture are key requirements in the industry today,” said Robert Bruce, president of Fiserv AIS. “We are pleased with the opportunity to help Unitrin Specialty Lines achieve its vision for customer service and operational efficiency.”