LWCC Says Hotlines Are Open for Injured Workers, Policyholders, Agents and Providers
Expressing its concern and support for the victims of Hurricane Katrina, Louisiana Workers’ Compensation Corporation (LWCC) said its stands ready to provide assistance to its policy and their injured workers, as well as the company’s agents and medical providers during this time of great distress and disruption.
“We are working with our insurance industry partners including the Office of Workers’ Compensation and the Department of Insurance to make sure that we not only take care of our customers, but also do everything we can to make sure Louisiana’s insurance industry remains stable through this crisis,” said Kristin Wall, LWCC president and chief operating officer.
LWCC is conducting normal business operations in its Baton Rouge and Shreveport offices Monday through Friday, 8 a.m. to 5 p.m. LWCC may be contacted at (888) 560-LWCC (5922) or (225) 924-7788. E-mail or text messages may be sent to information@lwcc.com. LWCC’s Web address is www.lwcc.com.
Please note that due to limited phone service and increased call volume, callers may experience dropped calls or busy signals.
The following is additional contact information to make conducting business with LWCC as easy as possible:
Injured Workers: Injured workers seeking information about claim status, medical or compensation payment, or need to supply a working address and contact number, should call the Claims Information Hotline at (800) 267-2410 or send an e-mail or text message to onlineclaims@lwcc.com.
Policyholders: Employers with workers’ compensation coverage through LWCC who need assistance or their agent’s contact information, or need to supply a working address and contact number, should call the Production Department Hotline at (800) 227-4969.
LWCC policyholders seeking to report a claim on an injured employee should call LWCC’s 24-hour Injury Reporting Hotline at 800-395-0303. Those with access to LWCC Interactive, the company’s password-protected Web site, can complete the claim information via Rapid Report, or they can download and fill out as much information as possible on the Employers’ Report and fax it to LWCC within an hour of injury at (225) 231-0951. An LWCC claims service representative will return the call within 24 hours to discuss the injury.
Agents: Agents doing business with LWCC who need assistance, or need to supply a working address and contact number, should call the Agency Relations Hotline at (800) 711-2704.
OMNET & Medical Providers: OMNET or other medical providers seeking information on payments for open claims, or need to supply LWCC with a working address and contact number, should call (800) 85-OMNET (800-856-6638) or send an e-mail or text message to billpayment@lwcc.com. The pharmacy hotline is (800) 216-3650. For pre-certification information, call (800) 407-0733.
Attorneys: Attorneys representing an injured worker should contact the Legal Department at (225) 231-0875 or send an e-mail or text message to information@lwcc.com.