City of San Diego Implements Valley Oak Claims Administration System

Valley Oak Systems, Inc. (VOS), a national provider of claims management software, services and support, announced that the City of San Diego completed its implementation of the Valley Oak Claims Administration System for the City’s workers’ compensation and disability self-insurance lines. The system will reportedly enhance the City’s claims processing efficiency and allow them to implement claims management best-practices for improved outcomes.

“When we first started the selection process in November 1999, the critical driving factor was to replace a legacy system that was 15 years old, and which could no longer drive the efficiencies we needed out of our claims process. We wanted a claims system that would track all claims activity, support claims best practices, and drive efficiency and improved results for our claims adjusters and the technical support staff,” said Greg Bych, Deputy Director of Risk Management for the City of San Diego.

“These are the types of innovations that San Diego DPC is excited to see occurring within the City of San Diego,” said Roger Talamantez, CEO of San Diego DPC. “Greg Bych and the Risk Management Department are taking a leadership role and supporting the joint City/San Diego DPC Information Technology Strategic Plan by looking for new technologies that support their business goals, and that increase customer services and generate operational efficiencies on a City-wide basis.” San Diego DPC is the City of San Diego’s non-profit Corporation responsible for City-wide IT Operations.