Allstate Opens Customer Service Center in Idaho

Allstate Insurance Co. has announced that it will open a $21.9 million customer information center in the Pocatello-Chubbuck area of Idaho. The insurer plans to hire more than 500 people to help consumers around the country who call Allstate though the company’s 1-800-Allstate sales and service line.

“This center, along with our three existing facilities in San Antonio, Texas, Woodridge, Illinois, and Charlotte, North Carolina, work in partnership with Allstate’s local agencies to take care of consumers how, when and where they want to be served,” said Allstate Vice President of Direct Sales and Service Mark Pitchford.

The 75,000 square foot facility will be built in the Pocatello-Chubbuck area and is scheduled to open in September 2011. Pitchford says these calls range from providing after hours customer service for Allstate’s local agencies to outbound customer calling.

The Pocatello-Chubbuck center expands Allstate’s presence in Idaho. Currently Allstate has 82 agency owners and financial specialists and 73 claim employees across Idaho. Hiring for Allstate’s Pocatello-Chubbuck customer information center will begin in February 2011.