TruVideo Improves Underwriting Accuracy, Fraud Prevention and Claims Efficiency

May 11, 2026 – WELLESLEY, Mass. – TruVideo, the leading provider of AI-powered video and messaging communication technology for the transportation industry, has expanded its video intelligence engine into the insurance industry. The technology captures verified video evidence to help close the fraud gap while improving underwriting accuracy, operational efficiency and customer experience.

The video intelligence engine – TruVideo Clarity – enhances decision-making across the lifecycle of risk by empowering insurance teams with visual data. Applicants and policyholders submit guided-capture videos through an integrated platform, allowing underwriters and claims teams to review property conditions remotely and make faster, more accurate coverage decisions. Baseline conditions can be documented at policy inception, eliminating future disputes over preexisting damage. Structured visual documentation ensures the same comprehensive perspectives are captured on every risk so that investigators and adjusters have the proof they need.

Additionally, verified video documentation reduces the need for time-consuming physical inspections and claim site visits, allowing underwriters and claims teams to process more files per day. This expands capacity while expediting claim verification, accelerating catastrophe response and decreasing operational costs. Third-party contractors and repair shops can submit supplemental documentation through the platform for same-day approvals, keeping repairs on track so claims can be closed faster.

“With TruVideo Clarity, we are leveraging our expertise in the automotive industry to help transform claims operations and protect organizations from fraud,” said Joe Shaker, chief executive officer and co-founder of TruVideo. “Embedding verified video with structured data into underwriting and claims processes ensures that visual documentation becomes part of the permanent policy record, enabling faster and more defensible decisions than one-off videos.”

By providing secure, enterprise-grade media management, TruVideo Clarity standardizes workflows and integrates video capture and communication into operations. Its centralized system captures, organizes and protects operational video and photos, and cloud-based infrastructure handles the compression, storage and transfer of large files. Role-based access controls ensure only authorized personnel interact with files, and videos include metadata, timestamps and chain-of-custody controls.

TruVideo’s video intelligence engine can be delivered as embedded video intelligence inside existing systems; as a branded mobile app for guided capture and verified documentation; or via frictionless, no-app “instant capture” links that allow users to create secure, metadata-rich visual records from any smartphone in seconds.

Add-on AI-powered integrations are available to improve communication and the user experience, including noise cancellation, translations, subtitles and transcripts, and text analysis.

For more information, visit TruVideo.com/insurance or read the white paper “The Fraud Prevention Gap: Why Pre-Loss Documentation is Key.”

About TruVideo

TruVideo is transforming the transportation industry with a powerful video intelligence engine that helps businesses diagnose problems; communicate critical information; and make faster, more accurate decisions. The AI-powered technology leverages verified guided-capture video with structured data and enterprise-grade security to replace costly inspections, accelerate diagnostics or claims, prevent fraud, and reduce disputes. For more information, visit TruVideo.com.

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