People Moves: Integro, Restore Rehabilitation, Navigators, FINEX

International broker and risk management firm Integro Insurance Brokers is challenging the industry’s institutional approach to claims management, by announcing the launch of its Policy Response Unit (PRU), and the appointment of Managing Principal Larry Reback to lead it.

The newly formed unit will continue to advocate proactive claims management, and in the event of a claim, to help in maximizing clients’ financial recovery. Team members of the PRU will also focus on client education and training.

Distinguishing elements of Integro’s Policy Response Unit include:

• Emphasis on a proactive approach and specialty focus through dedicated teams;
• Commitment to ‘contract certainty’, advocating for clear and understandable policy language in an effort to eliminate ambiguity and avoid future contract disputes;
• Early deployment of coverage veterans to review policy terms to help minimize claims as well as coverage disputes in the event a claim is filed.

PRU team leader, San Francisco-based Larry Reback, is a former litigator and coverage attorney with over 25 years’ experience resolving complex claim and coverage disputes. He joined Integro in 2005 and is recognized as a talented public speaker and educator.

Maryland-based Restore Rehabilitation, a medical and vocational case management company focused on reducing the cost of workers’ compensation claims, recently added a clinical quality expert to its leadership team.

As the dynamics of the injured employee, the workplace and the medical community continue to evolve, Restore recognizes the need to develop strategies to ensure the highest quality cost containment strategies. Therefore, Restore has hired Andrea (Andee) Maloney, RN, CCM, to serve as its quality and performance manager.

The Navigators Group, Inc. named Jacob Ingerslev to the newly created position of global practice leader for Cyber Liability.

Ingerslev will be responsible for leading Navigators’ Cyber Liability practice, including product development, line management and advancement of the company’s global cyber initiative. He will focus on further enhancing the company’s suite of cyber and technology insurance products and expanding their reach to the various marketplaces in which Navigators operates globally.

Ingerslev will report to Vincent C. Tizzio, president of U.S. Insurance, and Michael J. Casella, president of International Insurance.

Ingerslev most recently served as an advisor to global cyber security software provider Symantec. He has held leadership positions at CNA, Chubb, Zurich and Gerling Scandanavia.

Willis Towers Watson, a global advisory, broking and solutions company, announced the appointment of Ken Ross as head of its FINEX North America business, the company’s management liability specialty group, part of its Corporate Risk and Broking segment.

Ross is a member of the FINEX leadership team, serving as head of the Claims and Legal Group, and Thought and Product Leadership in North America. He will now be responsible for the strategic direction and growth of FINEX North America, which features deep expertise across a range of specialty insurance coverages including directors and officers, errors and omissions, employment practices, fiduciary and cyber liability as well as fidelity bond.

Ross has been with Willis Towers Watson for over 13 years. He joined the company from Aon Financial Services Group, where he served as head of its Claims and Legal group, and Transaction Liability unit. Prior to this, he led the Management Liability Claims department at Johnson & Higgins and worked as an associate with the law firm of Yeager & Barrett.