New Corgi, Liberate, VERVE Claims Tech. Do We Need New Acronyms?

Despite the proliferation of dystopian news harbingers about artificial intelligence and disruptive technology, those aren’t always the biggest worries among those in the claims industry.

Claims Journal recently polled people on LinkedIn asking adjusters, claims managers, TPAs, vendors, to ring in on what they felt was today’s biggest challenge facing the claims arena.

A large percentage (39%) chose “Workload” as the top challenge. After that came “Tech/AI adoption” (30%), then “Litigation/Social inflation” (17%). Last was “Training” (13%).

The poll has a small representative sample of votes, but the results were intriguing, considering that claims a bigger sample shows that adjusters appear to hate AI more than other professions, according to a new report from Glassdoor.

The report polled workers about AI, and what it revealed about the insurance sector, and claims adjusters in particular, was a touch of anxiety and mistrust to say the least: Insurance was the third-most AI-critical industry of AI, with 81% of comments being negative. AI sentiment among adjusters was decidedly negative: 98% of comments about AI were critical between June 2025 and May 2026 compared with 53% across all jobs.

Corgi

Corgi Insurance recently launched Corgi Claims, what it bills as a full-service third-party administrator that pairs a national network of more than 5,000 licensed adjusters with an AI that scores severity, flags coverage issues and surfaces missing documents.

The service, Corgi says, reviews claims the instant they are reported.

Corgi Claims handles major lines of business, including commercial liability, property, catastrophe, renters, trucking, workers’ compensation and specialty programs. It is available for carriers, MGAs, captives, program administrators, and self-insured organizations.

San Francisco, California-based Corgi Insurance is an AI-native insurance company. Its claims administration and related services are provided through Corgi’s subsidiaries and affiliates licensed as third-party administrators or adjusting firms in the jurisdictions where they operate.

Liberate

AI and FNOL are two acronyms that are so prevalent nowadays that perhaps they don’t need spelling out. And maybe they should be combined?

Among the latest news on the AIFNOL front: Liberate has made its new accelerator available for download from Guidewire Marketplace

Liberate’s Voice First Notice of Loss Accelerator for Guidewire ClaimCenter is designed to enable carriers to automate claim intake using AI-powered voice agents round the clock, eliminating two pain points: call hour constrains and human error.

Palo Alto, California-based Liberate says its accelerator streamlines the automated intake process by connecting its AI-powered voice agents to Guidewire Cloud.

The company explains that when a policyholder calls to file a claim, a voice agent guides them through the FNOL process: capturing policy details, incident information and identity verification. The policy is validated by the Guidewire PolicyCenter, and a claim is submitted.

A human is around if needed. A transfer to a live agent is also available, the company says.

VERVE

VERVE has partnered with EHVA.ai to automate policy status and claims status calls with its Voice AI.

West Palm Beach, Florida-based VERVE, which calls itself a “technology-forward MGA,” is touting itself as being the first in the auto insurance sector to pilot conversational voice AI.

The advantage, the company says, is that it gives policyholders, agents and claimants an immediate answer to their questions any time of the day.

The AI is “purpose-built for high-volume insurance and benefits operations,” and under the agreement, EHVA.ai’s voice AI will handle VERVE’s inbound policyholder calls end-to-end.

The handling includes two initial workflows. Policy status callers can get information including policy verification, coverage lookups, billing, renewal dates, cancellation and reinstatement and payment guidance.

Claim status inquiries yield updates on open claims, adjuster assignment information, guidance on next steps and routing to VERVE’s live team for coverage disputes and claim escalations.

A planned subsequent phase will extend into outbound proactive outreach, according to the company.