People News: Crawford & Company, BSA, MEMIC

Crawford & Company, a global independent provider of claims management services to insurance companies and self-insured entities, named Harsha V. Agadi president and CEO. He has served as interim president and CEO since August 2015.

Agadi is chairman of GHS Holdings LLC, a family office; and has nearly 30 years’ experience in various executive management positions for several food service, franchise and Fortune 500 companies. This is the fifth time he has held the title of CEO. He has been a member of the Crawford Board of Directors since 2010 and will continue to serve on the board. He additionally serves on the Boards of Belmond Ltd. and Diversified Foodservice Supply, Inc.

Tenn.-based Brentwood Services Administrators recently hired Stephanie Bryant as position of senior claim representative in the Brentwood office, according to Jeff Pettus, president and chief executive officer.

In her new position, Bryant’s duties include reviewing, processing and handling workers’ compensation claims as assigned by Bonnie Moser, claims supervisor. Bryant determines the compensability of the claim and extent of liability; and communicates directly with clients, employers, injured workers, physicians and attorneys to manage claims in a timely and economic manner.

Prior to joining BSA, Bryant was a senior workers’ compensation adjuster for Gallagher Bassett in Nashville, Tenn. She has over 20 years of experience in the field of workers’ compensation claims.

In a separate announcement, BSA announced that Margie Dodson was recently promoted to the position of claims manager for the Birmingham, Ala., operations.

Dodson joined BSA five years ago as a senior claim representative. She soon was promoted to claim supervisor in 2011, and then to assistant claim manager in 2014, providing account supervision while assisting with operational issues for the branch.

With over 25 years of claims experience, she previously was employed with Avizent in Birmingham as a senior claim adjuster.

Workers’ compensation specialist The MEMIC Group announced the appointment of John R. Yao as senior vice president and chief information officer to direct, plan, and oversee the development, implementation and security of MEMIC’s information systems and technology.

Yao has more than 35 years of information technology experience in the healthcare and insurance industries. Previous to MEMIC, Yao was director of Applications Development at Aetna, vice president of Information Technology at CNA Insurance Companies and chief technology officer at HealthWare Solutions International.