Lemonade Boasts Claims Settlement Speed Record, AI Jim Answers Questions
Recently, Lemonade reported a claim handling world record. The insurer reported a claim settlement speed record – 3 seconds and no paperwork.
In an effort to learn more about the claims process at Lemonade, Claims Journal set out to interview AI Jim. Here’s what we found out:
- AI Jim can handle an infinite number of claims and is the first contact the customer has when submitting a claim.
- He does work as a team, forwarding claims that require physical repair or additional investigation to fellow team members.
- He can’t divulge details on the 18 algorithms he uses to detect fraud.
- He’s interested in continuous learning.
Lemonade customers buy homeowners and renters insurance through an app and pay a flat fee for coverage. Any unclaimed money is donated to charities favored by policyholders.