Impairment Resources Names Osborn COO

San Diego-based Impairment Resources LLC, a resource on impairment evaluation, has appointed Julie Osborn to chief operating officer. She assumes responsibility for managing and improving processes and systems. She will interact directly with the organization’s clients, who include workers’ compensation insurance companies and brokers, third-party administrators, and self-insured employers, as well as with medical partners, insurance regulators, and industry leaders. In addition to focusing on initiatives aimed at overall claims cost reduction and quality assurance, Osborn will oversee the organization’s regulatory compliance.

Osborn has more than two decades of experience in the workers’ compensation and property/casualty insurance industry, having served in various roles across multiple jurisdictions. Prior to joining Impairment Resources, she served as director of compliance and operations for Matrix Absence Management, a third-party administrator, where she was responsible for compliance with state laws and regulations, internal performance standards and procedures, cost containment programs, quality assurance, training, and external client and insurer service requirements. Her prior experience at insurers, employers, and brokers ranges from hands-on claims management to oversight of claims management teams, processes, and systems. Osborn is a licensed producer in multiple states.